Frequently Asked Questions

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When is a good time to request for an onsite measurements?

Ideally the best time for us to do a site visit is when the flooring and all the carpentry near the windows are done. However, due to the covid situation we understand that our customers would like to finalize all details early to prevent delays. Worry not! Let our trained consultants visit your home to have a discussion on how to dress up your naked windows.

Which part of the renovation process should be the blinds/curtains be installed?

The installation should take place after renovation works are completed and the site has undergone general cleaning. If you are planning on installing window grills, the blinds and curtains should come after the grills installation.

What's the cancellation and refund policy like?

Each of our product is made specifically to your selected material and measurements. Therefore, your orders cannot be cancelled or refunded.